FAQ
Yes, we provide free, no-obligation quotes for all electrical work. We believe in transparent pricing and will provide a detailed quote after assessing your needs. We may need to inspect the site first to provide an accurate quote for complex jobs.
We service all suburbs of Ballarat and surrounding areas, including Wendouree, Mount Clear, Sebastopol, Alfredton, Lake Wendouree, and more. Check our Service Areas page for a complete list of covered suburbs.
For electrical emergencies, we aim to respond within 30-60 minutes. Depending on the urgency and our current schedule, we typically offer same-day or next-day service for non-emergency work. We’ll always communicate our expected arrival time.
Our call-out fee includes our service fee during standard business hours (Monday to Friday, 7 AM – 6 PM). After-hours call-outs may incur an additional fee, which we’ll communicate before attending.
Electrical emergencies include :
Complete power outages
Burning smells from electrical fixtures
Exposed or sparking wires
Hot switch plates or power points
Electrical issues after storm damage
Constantly tripping safety switches
We provide 24/7 emergency electrical services throughout Ballarat.
We aim to be at your property within 60 minutes in the Ballarat area for genuine emergencies. Response times may vary slightly depending on your location and current emergency workload, but we’ll always communicate our expected arrival time.
While waiting:
Turn off power at the main switch if safe to do so
Keep everyone away from the affected area
Unplug sensitive equipment if possible
Have good lighting available (torch/battery lamp)
Ensure clear access to your switchboard
Have someone available to explain the problem
Yes, after-hours emergency call-outs incur a higher rate due to the nature of the emergency response. We’ll communicate these charges before attending and provide a fixed quote.
We use a pricing model that includes:
Service/call-out fee
Labour costs (charged in 15-minute increments)
Parts and materials
Any necessary certificates or compliance documentation
We provide detailed quotes before starting work and explain any variations if they arise
We accept multiple payment methods, including:
Cash
Credit/Debit cards (Visa, Mastercard)
Bank transfer
EFTPOS
Payment plans for larger jobs (subject to approval)
Quotes may change if we discover:
Additional work required for safety compliance
Hidden issues behind walls or in ceiling spaces
Upgrade requirements to meet current standards
More extensive repairs are needed than initially visible
We always discuss any changes with you before proceeding with additional work
We recommend a comprehensive electrical safety inspection:
Every 2 years for standard homes
Annually for older homes (25+ years)
Before purchasing a property
After any major renovations
If you notice any electrical issues
Current Victorian regulations require safety switches (RCDs) on:
All power circuits
All lighting circuits
All hard-wired appliances
Older homes may need upgrades to meet these requirements.
We can assess your current protection and recommend necessary updates.
Yes, all our work strictly complies with:
Current Victorian Electrical Safety Regulations
Australian Standards AS/NZS 3000
Building Code of Australia requirements
Local council regulations
We provide certificates of electrical safety for all applicable work.
Yes, we provide:
Certificates of Electrical Safety for all prescribed work
Compliance certificates for major installations
Safety inspection reports
Pre-purchase inspection reports
All certificates are registered with Energy Safe Victoria as required.
Yes, we specialise in EV charging station installation, including:
Level 1 and Level 2 home charging stations
Smart charging systems with app control
Dedicated circuits for faster charging
Switchboard upgrades, if required
We’ll assess your home’s electrical capacity and recommend the best charging solution.
Yes, we install and configure:
Smart lighting systems
Automated switches and controls
Home automation hubs
Smart security systems
Voice-controlled electrical systems
We work with major brands and can integrate new smart systems with your existing setup.
Yes, we perform complete switchboard upgrades, including:
Single-phase to three-phase conversions
Safety switch installations
Circuit breaker upgrades
Additional circuit installations
Smart meter installations
We’ll assess your power needs and recommend appropriate upgrades.
Yes, we provide comprehensive renovation electrical services:
Complete rewiring
New circuit installations
Power point relocations
Lighting design and installation
Switchboard upgrades
We work with your builders and can provide electrical plans for council approval.
Yes, we handle the electrical components of solar installations, including:
Switchboard upgrades
Inverter installations
Battery storage wiring
Safety switch installations
System monitoring setup
We work alongside solar installers to ensure safe, compliant installations.
Circuit breakers typically trip due to:
Overloaded circuits
Faulty appliances
Short circuits
Circuit damage
Safety switch activation
We can diagnose the specific cause and implement appropriate solutions.
Standard power point installation typically takes:
30-60 minutes for a single point
2-3 hours for multiple points
Longer if wall cavity access is needed
Additional time if switchboard work is required
We’ll provide a time estimate based on your specific requirements.
Non-functioning power points can be caused by:
Tripped circuit breakers
Loose connections
Circuit damage
Faulty power points
Overloaded circuits
We can quickly diagnose and repair the issue.
We recommend several electrical solutions:
LED lighting upgrades
Smart home automation
Efficient appliance circuits
Timer installations
Energy monitoring systems
We can conduct an energy audit and suggest tailored solutions for your home.